Add your SMTP/email sending address

Add your SMTP/email sending address

To enable email alerts and scheduled reports on the system you must input SMTP settings for an email account. You can do this in the Reseller SMTP settings section in the admin panel.

  • Click on ADMIN, and then navigate to RESELLER SETTINGS.
  • Under EMAIL SMTP SETTINGS, click on the small edit icon to the right.
  • Enable Email: YES
  • enable  Gmail Oauth: No
  • SMTP Server: enter your SMTP server here (i.e. smtp.gmail.com, mail.mydomain.com etc.)
  • Port: enter your smtp port here
  • Use SSL: usually this is YES, but check with your provider.
  • From Email: enter the email address that will be sending the emails here
  • Password: your email account password

 

After saving the SMTP settings:

  1. Trigger a test email from the platform 

  2. Confirm:

    • Email is delivered successfully

    • No errors appear at the top of the page

  3. If email fails:

    • Reconfirm your SSL credentials

    • Try ports 465 or 587 interchangeably to confirm which one works when saving the credentials.


Idea
If you do not have a self-hosted or third-party SMTP server, you can setup a Gmail OAuth or Microsoft 365 Oauth smtps to get started