Adding a GPS Tracking device

Adding a GPS Tracking device





Alert
WarningYour GPS tracker needs the correct settings to show online on our platform

Before you begin, make sure you have:

  1. SIM card APN settings

  2. Device make, model, and identifier (usually the IMEI)

  3. SMS commands to configure the device for our platform

  4. A powered-on device placed outside with a clear view of the sky

  5. An active SIM card with credit or a data bundle



Enter a device name, choose the asset icon, upload asset photo and choose which groups this vehicle should show under, Then Click Next 



If available add the extra details for the device,simcard and vehicle   (optional). then click finish



If you have not previously configured the Gps Tracker, this screen will show NOT CONNECTED in red, and tell you the port and domain to point the Gps Tracker too
(We recommend NOT to use IP address as this falls outside of our disaster recovery plan)

If you are unsure if the Gps Tracker has the correct config, press the refresh button to check if the Gps Tracker has connected


 

If you have previously configured the Gps Tracker, and its connected to the system, you will see a green message saying CONNECTED

 

Next goto the map page.

If your Gps Tracker has NOT reported, it will show as GPS coordinates 0,0 which is off the west coast of africa, and will say NOT CONNECTED in asset menu



Some common mistakes when trying to get a device online

1. The Gps Tracker is indoors and cannot get a GPS lock, please make sure the device has a clear view of sky for 30 mins

2. The APN settings for the sim card to send data are incorrect - check with sim provider and try the settings in a smart phone and see if you can connect to internet (turn off wifi)

3. The sim card does not have credit/data bundle (try in a phone to see if it has internet, and switch off wifi)

4. Commands were entered incorrectly

5. Cheaper chinese Gps Trackers may have the same model numbers as different hardware using a different protocol, so sms command message are not recognised as they are not for this device (you might also be using the wrong port)

6. Wrong IMEI entered on our platform or the Gps Tracker reports with a different device ID

7. Faulty hardware - please point to manufacturer to confirm its working on their platform

8. M2M sim cards can only accept messages from the provider platform

9. Gps Tracker is not reporting in UTC time zone or are sending data with a time stamp far in the future.

10. Sim card is not capable of receiving SMS messages

 

If you have tried all the above and your Gps Tracker isn't reporting, dont get too disheartened, lots of first time users struggle with this area, particularly with cheaper chinese hardware with poor documentation

So please get in touch and we'll help you get going.

 

 

 

 


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