How to Configure and Add a JT808 Device

How to Configure and Add a JT808 Device

Our platform supports GPS trackers and video telematics devices communicating using the JT/T 808 protocol.

Different manufacturers may use different values as the device identifier when connecting to our platform. 

Follow the configuration steps below when connecting a JT808 device to the platform.

1. Configure the Tracker

Configure the tracker with the following settings:

⚙️ Setting                                                             📌 Configuration
      Protocol                                                           JT/T 808
        Version                                                           JT/T 808-2019
         Server                                                         data.gpsiot.net
           Port                                                               9236

2. Configure the Device Timezone

Before connecting the device, confirm that the camera/tracker has the correct local timezone configured.

The timezone configured on the device should match the location where the vehicle is operating.

For example, for a vehicle operating in Kenya, the camera should be configured for the appropriate Kenya/East Africa timezone.

Incorrect timezone configuration can result in differences between:

  • Camera timestamps

  • Video/media timestamps

  • GPS events

  • Trips

  • Alerts

  • Platform reports

These settings must correspond to the camera's configured local timezone/offset.

Important: The camera timezone and platform time settings should be aligned. If they are different, video timestamps and platform events may appear to occur at different times.

3. Verify the Device Identifier

Different JT808 manufacturers may use different identifiers.


The device may identify itself using:

  • Device ID / Terminal ID

  • SIM card number / terminal phone number

We recommend trying the SIM card number / terminal phone number first.

If the device does not connect or is not recognized using the SIM card number, try the Device ID instead.

Note: The correct identifier depends on the manufacturer's implementation of JT808.

4. Add the Device to the Platform


  1. Log in to the platform.

  2. Open Add Asset Wizard.

  3. Enter the Device ID/Terminal ID .

  4. select JT808 as Hardware.

  5. Select VIDEO PLAN.

  6. Fill all the mandatory info in the next steps.

  7. Save the asset.

  8. Refresh and allow a few minutes for the device to establish a connection and begin reporting.. If the device does not connect using the Device ID, try the SIM card number instead.

5. Configure Platform Time Settings

After adding the device, verify the platform's time settings.

Go to:

Admin → Client→ Device Settings

Confirm that the following settings match the timezone and UTC offset configured on the camera:

  • Device Reporting Time

  • Media Time Offset

6. Troubleshooting Checklist

If the device does not appear online or the timestamps are incorrect, check the following:

  • The device has mobile network coverage.

  • The APN is correctly configured.

  • The server is data.gpsiot.net.

  • The port is 9236.

  • The protocol is JT/T 808-2019.


  • The device timezone is correct.

  • The Platform Device Reporting Time matches the camera's timezone configured.

  • The Platform Media Time Offset matches the camera's timezone configured.

  • The correct device identifier has been entered.