Please ensure your password contains all the 5 in one.
1. at least one upper case letter
2. at least one special character
3. at least one number
4. at least one lower case letter
5. not less than eight characters long!
You can use one of the 3 options
1. user the forget password option on the landing page
2. User Preferences section .
3. the user section in Admin
1. user the forget password option on the landing page
after clicking on the reset link a new password will be sent to your email .
login using the new pass then yu will prompted to create a new pass
2. User Preferences section .

a resent link will be sent to your email
after clicking on the reset link a new password will be sent to your email .
login using the new pass then you will prompted to create a new pass
3. the user section in Admin
Edit the user and change the password
