Why Are My Trips Not Showing?

Summary:
"Trips" are generated when there is an ignition on and then off and an asset moves from point A to point B. When viewing the Trips page, you should see a list of trips in the Trips Panel.

What Defines a Trip?

• A trip starts when the tracker sends an ignition ON or motion ON event.

• A trip ends when it sends an ignition OFF or motion OFF event.

• If the distance travelled is less than 100 metres, it will be treated as a zero-distance trip and hidden by default.

  • To view these, enable the “Show Zero Distance Trips” checkbox on the Trips page.

Why Might Trips Be Missing?

• Short trips: our system require a minimum distance (e.g. 100 meters) otherwise it  will be considered a zero distace trip.
  

• Missing data: If we haven't received the data from the tracker, you will need to investigate why (out of cell coverage etc)

• Hardware limitations: Some budget devices don’t support sending odometers and/or ignition/motion events
  

• Hardware configuration: The device is not configured to send odometer and/or ignition/motion events
  

• Hardware Installation: The ignition/digital input 1 wire on tracker is not connected/is loose

How to diagnose the issue

1. Check Tracker Data Flow

   • Ensure data is being received from the tracker and is up to date.

   • Confirm the tracker is configured to send records in chronological order (oldest first).

   • Some trackers support a diagnostic command to check if messages are being buffered—refer to the device documentation or contact the manufacturer.

2. Verify Ignition Events on the Platform

   • Navigate to Asset Info → Events and check for ignition ON/OFF events around the time of the trip.

   • If ignition events are missing:

     • Contact the manufacturer to confirm whether the device supports ignition events.

     • Request the relevant SMS or GPRS command to enable ignition detection.

     • If the device doesn't support ignition events, you can enable ignition override in Admin → Device → Advanced.

3. Verify Ignition Status on the Platform
   

1. Go to Asset Info → Info → Telemetry an check for ignition status changes around the time of the trip.
   

1. If the ignition status is not changing when the trip started/stopped the tracker is not detecting ignition correctly
   

2. For a vehicle tracker with an ignition wire, check the wire is not loose / is connected
   

3. For a vehcile tracker without an ignition wire (2 wire installation) check the ignition detection setting - this might be voltage range or motion detection - for voltage range check the upper and lower boundary and consider if its installed in a 12v or 24v battery
   

4. Check Odometer Readings
   

   • Go to Asset Info → Info → Telemetry and verify that the odometer was incrementing during the trip.

   • If the odometer remains at 0 or does not increment:

     • Contact the manufacturer to confirm if odometer reporting is supported.

     • Ask for the required SMS or GPRS command to enable odometer transmission.

     • If the hardware does not support this feature, use the odometer override in Admin → Device → Advanced.

Recommendation: Use Device-Generated Data
In all cases, it's strongly recommended to rely on the tracking device's ignition/motion events and internal odometer readings rather than platform-generated detection. This is because tracking devices sample data at a much higher frequency than the platform, resulting in significantly more accurate and reliable data.

How is a Odometer Calculated?

There are three methods used to calculate odometer readings, depending on the capabilities of the tracker and vehicle:

1. Tracker-Based (GPS Odometer) — Most Common
This is the most widely used method.

• The tracker calculates odometer readings virtually using GPS coordinates.

• As the device moves from one point to another, the distance is measured and incrementally added to the odometer value.

• This method works on any asset type, does not require vehicle integration and works purely from location data.

2. Tracker-Based (CAN Bus Odometer) — Less Common
Used when the tracker and vehicle both support CAN Bus integration.

• The tracker reads the physical odometer value directly from the vehicle’s onboard computer via the CAN bus.

• This provides the most accurate reading but requires proper installation and configuration.

• The platform estimates distance based on GPS positions received from the tracker.

• While useful for low-cost or basic trackers, it may be less accurate than tracker-based methods.
  

Reasons Your Odometer Might Not Be Updating

If your odometer is not showing any movement or remains at zero, it could be due to one of the following reasons: