How Do I - FAQ
How To Turn off Focus Mode on iPhone
In recent years, Apple has been focusing on productivity and digital well-being. Focus mode helps concentrate on important tasks without being swayed away by notifications and other distractions. When done with your work, it is equally important to ...
Notifications Not Working After Updating to iOS 17.4.1? Try This
iPhone users are complaining about notification issues after updating to iOS 17.4.1. More particularly it seems that some of them stopped receiving notifications from installed apps on their device. If you are one of them, a quick fix would be to ...
How to add report to Favorite list
Click on Reports menu>>> Add Report select add to favourite selects /add reports to favourite list
How do I change/reset my password
Please ensure your password contains all the 5 in one. 1. at least one upper case letter 2. at least one special character 3. at least one number 4. at least one lower case letter 5. not less than eight characters long! You can use one of the 3 ...
How do I setup push notifications on a mobile device
Click on Alerts Tab>>>Create Alert fill in the following details a. alert name b. select the client c. set the priority d. select the asset(s) you need to alerts on e. select the alert trigger category Refer to the picture below f. Edit the curfew ...
The user already exists - how to use the same email address for different logins
You've tried to add a user account, but the platform gave you an error message saying the user already exists: "The user already exists" This happens when the email address already exists on the WLT platform, it might have already been used by ...
Cut-off/Restore Engine (immobilise/mobilise)
There are two ways: platform GPRS and SMS settings. GPRS COMMAND SETTING This works with hardware that supports GPRS commands Login to with your account on the app and make it work as below: Go To ADMIN->HARDWARE GPRS COMMANDS-> HARDWARE MODEL and ...
How to add drivers
Overview The easiest way to add a Driver to the platform is using the ADD ASSET WIZARD 1. Configuring the web app so the driver shows under the correct client with the desired name 2. Setting up the hardware with the correct configuration so as to ...
How do I create a proximity alert
This article gives you an overview of how to create a proximity alert and its associated alerts/nortifications. 1. click on alerts, then on create alert button 1. under alert triggered select proximity zone. then click on new proximity 4. populate ...
Send SMS/GPRS Commands
This article shows you how to save and send Device commands Go to ADMIN Scroll to HARDWARE SMS/HARDWARE GPRS COMMANDS in the middle sub-menu On the Left go to hardware, Save the command and its description and check the box Show on Asset Info From ...
Configure Inputs, Outputs & Sensors
This article gives an overview of how to configure different types of inputs output and sensors You may want to create a fuel or temperature sensor mapping, add an engine cut off output, or map an input like door open close First you must add the ...
How do I calculate the eco driving parameters
For the meantime it is hard coded logic, We use these parameters 1: Harsh acceleration, 2: harsh braking, 3 harsh cornering 4. Overspeed [ you must select one specific type only so that it can be applied with the events ...
How do I set a Geolock alarm
***** This is a device/hardware specific event ****** for the case of a teltonika device , on the configurator ensure that the auto geofence parameter is set and its attributes set as shown below log ...
How do I move an asset from one client to another within or outside reseller
This article gives an overview of how to MOVE DEVICE from one client to another either within or outside reseller 1. click on Admin>>>Clients>>demo client > devices 2. edit the device by clicking on the IMEI or go to options then edit. select Move ...
How do I set up bluetooth temperature sensor (coinT, puckT, Tzone)
1 . ensure that all the io on the device are enabled. you can use SMS or 2.add the inputs to to the app 3.now on the app you can set up the temp seonser on admin>>clients>>demo client>>hdware devices>>io & sensors
How do I create workmodes
Workmodes 1. click on Admin >>>reseller settings>>templates>Add 2. Add the work mode name e.g Unauthorized select the color you need for the work mode, then save 4. available work modes Now that the work modes are created you need to map them to the ...
Point a device to the server
To point a device to our servers, you need the correct port for the Tracker and the location We often get asked for the IP ADDRESS, however, an IP ADDRESS is region specific and outside of our disaster recovery plan the majority of trackers support ...
How do I create a user account
Click on ADMIN>CLIENTS>USERS add and save new user details by clicking New User Button
How to create alerts
Click on Alerts Tab>>>Create Alert fill in the following details a. alert name b. select the client c. set the priority d. select the asset(s) you need to alerts on e. select the alert trigger category Refer to the picture below f. Edit the curfew ...
Adding my own custom links
You can add your own custom links to our platform which appear under the user preferences drop down You can add the following links 1) Help & Support 2) Custom Reseller Links 3) Custom Client Links Help & Support link There is a dedicated HELP ...
My device has stopped reporting
Troubleshooting when your device has stopped reporting You may encounter times when some of your devices simply stop working, having previously been working fine. We have seen customers do nothing, and the device reports on its own accord, other ...
How do I adjust the odometer/mileage of an asset
This article gives an overview of how to update the odometer or mileage value on the app or how to synch the odometer value with the one in the vehicle. Click on asset info under asset info select manage mini-tab on the odometer section in the manage ...
Sharing a device
You can share a device across multiple clients click on admin> client> devices and edit the device you need to share. select share select the reseller and the client to where you need the device to be shared to give the asset name to be dsplayed on ...
Delete a device
In order to delete a device you must first disassociate any asset and Sim cards from the hardware device. click on admin> client> devices and select the required device then unassign/set to none the asset and the SIM card from the device. You can now ...
How do I change the map?
Changing Map Layers Your account may not have access to certain map layers - this is due to opting out of optional addtional fee maps, please contact support if you need to enable additional map layers We support many different map layers, to switch ...
IP address and port
Where do I point my trackers? You will need 2 things to point a tracker to our servers Port Server address Port Each manufacturer has a different port, to find out the port to use for your tracker, please visit our website and search for your device ...