Troubleshooting & FAQ
How To Create A Custom Report
Custom Report Creation Overview The Custom Report feature allows users to generate tailored reports by selecting specific data fields relevant to their operational needs (e.g., trips, telemetry, alerts, assets, or devices). This helps produce focused ...
How to Configure Gmail OAuth for Email SMTP
OAuth (Open Authorization) is a protocol that allows users to grant third-party applications limited access to their resources without sharing their passwords. Gmail OAuth is commonly used to authenticate and access Gmail accounts securely. This ...
How to Configure Microsoft Graph OAuth 2.0 for Email SMTP
Microsoft Graph OAuth 2.0 SMTP Configuration Guide Microsoft has deprecated basic SMTP authentication for most tenants. OAuth 2.0 via Microsoft Graph is now the recommended and more secure approach. This setup allows applications to send email ...
How do I create route
Route Creation Overview Route Creation allows you to define a specific path or corridor that a vehicle is expected to follow. It is commonly used to monitor compliance, improve security, and generate alerts when a vehicle deviates from an approved ...
How to set up fuel sensor calibration
Fuel Sensor Calibration Guide Overview Fuel sensor calibration ensures your tracking platform accurately interprets raw sensor readings and converts them into meaningful fuel levels (litres). Proper calibration helps detect fuel theft, refuelling, ...
How to Add Assets to a Group
Purpose: Organise your assets by grouping them (e.g., by location, type, or department). This helps in managing assets according to the category/department they are in. 1. Creating Group. go to clients>>>client you want to create a group>>asset ...
Data Consumption for Video And Gps Devices
Video Devices This article outlines the expected mobile data usage for video-enabled devices (MDVRs, dashcams, multi-channel video recorders) and data comparison with trackers 1. What is the average consumption of data per video device? ✅ On average, ...
How do I send Bulk GPRS Commands
Overview The Bulk GPRS Commands feature allows you to send a single command to multiple devices at once. This is useful for actions like updating firmware, changing timezones, resetting odometers, or pushing configuration updates etc. Steps to Send ...
How to set up IFRAME
IFRAME LOGIN The web application supports automatic logging into an embedded iframe by adding an access token to the iframe URL. Below is a clear, reworded explanation of how to obtain and use the token. If you don't want automatic logging in, then ...
How do I set Idling Threshold.
Excessive Idling Feature The Excessive Idling feature allows fleet managers to monitor and control unnecessary engine idling. Prolonged idling wastes fuel, increases emissions, and contributes to engine wear. By setting a threshold, the system ...
How to set up Trip classification/categorization.
Trip classification is the process of categorising vehicle journeys into specific purposes such as Business, Commute, Personal, or Unclassified, based on factors like time of day, day of the week, trip origin/destination, or company rules. This helps ...
How to setup Overspeed
Overview The Overspeed feature is designed to monitor and control vehicle speeds in real-time. It helps fleet managers and vehicle owners detect and manage unsafe driving behavior by triggering alerts when vehicles exceed a defined speed threshold. ...
Configuring SMS Webhook
To set up the SMS Webhook: Navigate to the Admin Page, then go to Reseller Settings. In the SMS Provider dropdown, select SMS Web Hook. Enter your Webhook URL in the provided field. Use placeholders enclosed in curly brackets: {MSISDN} – will be ...
Why Are My Trips Not Showing?
Why Are My Trips Not Showing? Summary: "Trips" are generated when there is an ignition on and then off and an asset moves from point A to point B. When viewing the Trips page, you should see a list of trips in the Trips Panel. If your Trips page is ...
Device quarantined, fair use policy quota exceeded - why do I see this message?
Summary. Something isn’t quite right — your device is sending an excessive amount of data. To protect system performance, we have temporarily quarantined your device. At 00:00 UTC (midnight), the daily quota resets and we will resume saving your ...
How to add beacons
Overview The easiest way to add a Driver to the platform is using the ADD ASSET WIZARD 1. Configuring the web app so the driver shows under the correct client with the desired name 2. Setting up the hardware with the correct configuration so as to ...
Notifications Not Working After Updating to iOS 17.4.1? Try This
iPhone users are complaining about notification issues after updating to iOS 17.4.1. More particularly it seems that some of them stopped receiving notifications from installed apps on their device. If you are one of them, a quick fix would be to ...
How to add report to Favorite list
Click on Reports menu>>> Add Report select add to favourite selects /add reports to favourite list
How do I change/reset my password
Please ensure your password contains all the 5 in one. 1. at least one upper case letter 2. at least one special character 3. at least one number 4. at least one lower case letter 5. not less than eight characters long! You can use one of the 3 ...
How do I setup push notifications on a mobile device
Click on Alerts Tab>>>Create Alert fill in the following details a. alert name b. select the client c. set the priority d. select the asset(s) you need to alerts on e. select the alert trigger category Refer to the picture below f. Edit the curfew ...
The user already exists - how to use the same email address for different logins
You've tried to add a user account, but the platform gave you an error message saying the user already exists: "The user already exists" This happens when the email address already exists on the WLT platform, it might have already been used by ...
The user already exists - how to use the same email address for different logins
You've tried to add a user account, but the platform gave you an error message saying the user already exists: "The user already exists" This happens when the email address already exists on the WLT platform, it might have already been used by ...
Cut-off/Restore Engine (immobilise/mobilise)
You can immobilise (cut-off) or mobilise (restore) the engine of a tracker using either GPRS commands or SMS commands, depending on your device and setup. 1. GPRS Command Setup This method works with trackers that support GPRS (platform) commands: ...
How to add drivers
Overview The easiest way to add a Driver to the platform is using the ADD ASSET WIZARD 1. Configuring the web app so the driver shows under the correct client with the desired name 2. Setting up the hardware with the correct configuration so as to ...
How do I create a proximity alert
This article gives you an overview of how to create a proximity alert and its associated alerts/nortifications. 1. click on alerts, then on create alert button 1. under alert triggered select proximity zone. then click on new proximity 4. populate ...
Send SMS/GPRS Commands
This article shows you how to save and send Device commands Go to ADMIN. Scroll to GPRS & SMS COMMANDS in the middle sub-menu The n select the command type you want to add. On the Left, go to hardware, save the command and its description and check ...
Configure Inputs, Outputs & Sensors
This article gives an overview of how to configure different types of inputs output and sensors You may want to create a fuel or temperature sensor mapping, add an engine cut off output, or map an input like door open close First you must add the ...
How do I set the eco driving parameters
This feature allows you to configure penalty weights for various unsafe driving behaviours. Instead of using fixed (hard-coded) numbers, you can adjust sliders to decide how much each behaviour affects the driver’s score. The system automatically ...
How do I set a Geolock alarm
***** This is a device/hardware specific event ****** for the case of a teltonika device , on the configurator ensure that the auto geofence parameter is set and its attributes set as shown below log in to WLT APP and Click on Create Alert fill in ...
How do I move an asset from one client to another within or outside reseller
This article gives an overview of how to MOVE DEVICE from one client to another either within or outside reseller 1. click on Admin>>>Clients>>demo client > devices 2. edit the device by clicking on the IMEI or go to options then edit. select Move ...
How do I set up bluetooth temperature sensor (coinT, puckT, Tzone)
1 . ensure that all the io on the device are enabled. you can use SMS or 2.add the inputs to to the app 3.now on the app you can set up the temp seonser on admin>>clients>>demo client>>hdware devices>>io & sensors
How do I create workmodes
Workmodes 1. click on Admin >>>reseller settings>>templates>Add 2. Add the work mode name e.g Unauthorized select the color you need for the work mode, then save 4. available work modes Now that the work modes are created you need to map them to the ...
How do I create a user account
Click on ADMIN>CLIENTS>USERS add and save new user details by clicking New User Button
How to create alerts
Click on Alerts Tab>>>Create Alert fill in the following details a. alert name b. select the client c. set the priority d. select the asset(s) you need to alerts on e. select the alert trigger category Refer to the picture below f. Edit the curfew ...
Adding my own custom links
You can add your own custom links to our platform which appear under the user preferences drop down You can add the following links 1) Help & Support 2) Custom Reseller Links 3) Custom Client Links Help & Support link There is a dedicated HELP ...
My device has stopped reporting
Troubleshooting when your device has stopped reporting You may encounter times when some of your devices simply stop working, having previously been working fine. We have seen customers do nothing, and the device reports on its own accord, other ...
How do I adjust the odometer/mileage of an asset
This article gives an overview of how to update the odometer or mileage value on the app or how to synch the odometer value with the one in the vehicle. Click on asset info under asset info select manage mini-tab on the odometer section in the manage ...
Sharing a device
You can share a device across multiple clients click on admin> client> devices and edit the device you need to share. select share select the reseller and the client to where you need the device to be shared to give the asset name to be dsplayed on ...
Delete a device
In order to delete a device you must first disassociate any asset and Sim cards from the hardware device. click on admin> client> devices and select the required device then unassign/set to none the asset and the SIM card from the device. You can now ...
How do I change the map?
By default, the Streets map layer is loaded after initial login. If you want to change to a different map layer such as Google Satellite, you can use the map layer icon on the right hand side of the map: We support many different map layers, such as ...